Terms of Service

OVERVIEW

Welcome to Casseria.

The terms “we”, “us” and “our” refer to Casseria. Casseria operates this website and online store, including all related information, content, features, tools, products and services offered to customers (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use Casseria.com or purchase products from us.

By visiting, interacting with or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a contract in your jurisdiction.

When browsing our store or placing an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.

You agree that all information you provide is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, colours and product appearance may vary slightly depending on your screen, device settings, lighting and manufacturing variations.

Product descriptions, specifications, prices and availability may be updated from time to time.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in these Terms affects your statutory rights regarding products that are faulty, damaged, not as described or otherwise fail to meet applicable consumer protection requirements.

SECTION 3 – ORDERS

When you place an order through Casseria.com, you are making an offer to purchase the selected products.

An order is accepted when we confirm acceptance and successfully process your payment.

We may decline or cancel an order where reasonably necessary, including because of:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Payment problems
• Delivery restrictions

If we cancel an order after payment has been taken, we will issue the appropriate refund.

Please review your order carefully before completing checkout.

Your purchases are also subject to our Return & Refund Policy.

SECTION 4 – PRICES AND PAYMENT

Prices displayed on Casseria.com are shown in the currency indicated on the website.

The total amount payable, including any applicable delivery charges and taxes collected by us, will be displayed before you complete your purchase.

Prices, promotions and discounts may change without prior notice, but changes will not affect orders that have already been accepted.

You agree to provide accurate and authorised payment information when placing an order.

SECTION 5 – SHIPPING AND DELIVERY

Shipping options, estimated delivery times and applicable delivery charges are displayed on our website and/or during checkout.

Delivery dates are estimates unless expressly stated otherwise.

We aim to deliver orders within the delivery timeframe communicated to you. Unless another timeframe has been agreed, applicable UK distance-selling rules generally require goods to be delivered within 30 days.

Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruption, severe weather or other logistical issues.

For consumer purchases covered by UK law, the goods remain at our risk until they come into the physical possession of you, or a person identified by you to receive them, except where you independently arrange a carrier not offered by us.

Please see our Shipping Policy for further information.

SECTION 6 – RETURNS, CANCELLATIONS AND REFUNDS

Our returns and refunds are governed by our Return & Refund Policy and applicable consumer law.

Casseria currently offers eligible customers a 30-day return period, subject to the conditions stated in our Return & Refund Policy.

UK consumers purchasing online also have statutory cancellation rights. In general, consumers must be informed that they may cancel eligible distance purchases within 14 days after delivery, subject to applicable exceptions.

Nothing in our voluntary return policy limits your statutory consumer rights.

SECTION 7 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through Casseria.com, including our branding, logos, graphics, text, layouts and website design, is owned by or licensed to Casseria and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell or commercially exploit protected content without appropriate permission.

Third-party names, trademarks and product brands remain the property of their respective owners.

SECTION 8 – OPTIONAL TOOLS

We may provide access to tools, integrations or services offered by third parties.

Third-party tools may be governed by their own terms and privacy policies.

Your use of such services is subject to the terms of the relevant provider.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We do not control third-party websites and are not responsible for their content, availability or practices.

You should review the relevant terms and privacy policies before purchasing products or providing personal information to third parties.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Casseria is powered by Shopify, which provides the e-commerce infrastructure used to operate our online store.

However, purchases made through our store are transactions directly between you and Casseria.

Shopify is not the seller of the products offered by Casseria.

SECTION 11 – PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be processed by Shopify and other service providers that assist us in operating our store, processing payments, fulfilling orders and providing customer support.

Please review our Privacy Policy for further information.

SECTION 12 – REVIEWS AND FEEDBACK

If you submit reviews, feedback, suggestions, photographs or other content to us, you confirm that you have the necessary rights to provide that content.

You must not submit unlawful, misleading, defamatory, abusive or infringing content.

Where permitted by law and subject to applicable privacy rights, you grant Casseria permission to use feedback or reviews for operating, improving and promoting our Services.

SECTION 13 – ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccurate information or omissions relating to product descriptions, availability, pricing, promotions, shipping charges or delivery estimates.

We may correct these errors and update relevant information.

Where an error affects an order you have already placed, we will contact you where appropriate and respect your applicable consumer rights.

SECTION 14 – PROHIBITED USES

You may not use Casseria.com:

• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property or privacy rights
• To transmit viruses, malware or harmful code
• To attempt unauthorised access to our systems
• To collect personal information unlawfully
• To send spam or deceptive communications
• To interfere with the normal operation or security of our website

We may restrict access where we reasonably believe these Terms have been violated.

SECTION 15 – TERMINATION

You may stop using our Services at any time.

We may suspend or terminate access to the Services where reasonably necessary, including where there has been a serious violation of these Terms, suspected fraud, unlawful activity or misuse of the website.

Any rights and obligations that by their nature should survive termination will continue to apply.

SECTION 16 – WARRANTIES AND CONSUMER RIGHTS

We aim to ensure our website and Services operate reliably, but we cannot guarantee that access will always be uninterrupted or error-free.

Nothing in these Terms excludes or limits any legal guarantee, warranty or consumer right that cannot lawfully be excluded.

Products sold to consumers remain subject to applicable statutory rights concerning satisfactory quality, fitness for purpose and conformity with their description.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

To the extent permitted by applicable law, Casseria will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was entered into.

Your statutory consumer rights remain unaffected.

SECTION 18 – INDEMNIFICATION

Where permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our Services or your material breach of these Terms.

This section does not limit any rights available to consumers under applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with the policies referenced on our website, form the agreement governing your use of our Services.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our consent where such consent is legally required.

We may transfer our rights or obligations where permitted by law, provided this does not reduce your statutory consumer rights.

SECTION 22 – GOVERNING LAW

To the extent permitted by applicable law, these Terms are governed by the laws of England and Wales.

If you are a consumer, nothing in this section deprives you of mandatory consumer protections available to you under applicable law.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.

The latest version will always be published on Casseria.com.

Changes will not retrospectively remove statutory rights relating to orders already placed.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms of Service or your order can be sent to:

Casseria
Website: Casseria.com
Email: support@Casseria.com
Phone: +44 7304 250183