Refund policy

Return & Refund Policy

At Casseria, we want you to be completely satisfied with your purchase.

30-Day Returns

You may request a return within 30 days of receiving your order. Returns are accepted for both defective and non-defective products.

To be eligible for a return, the item must be in its original condition, unused, with all accessories and original packaging where reasonably possible. Proof of purchase may also be required.

How to Start a Return

To request a return, please contact us at:

Email: support@Casseria.com
Phone: +44 7304 250183
Website: Casseria.com

Please include your order number and the reason for your return.

Once your return request has been approved, we will provide you with return instructions and the appropriate return address. Items returned without contacting us first may not be accepted.

Return Shipping

For returns due to a change of mind or an unwanted item, the customer is responsible for the return shipping costs.

If your item arrives damaged, defective, or incorrect, Casseria will cover the return shipping costs.

No Restocking Fees

We do not charge any restocking fees.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can resolve the issue.

Exchanges

If you would like to exchange an item, please contact us at support@Casseria.com. In most cases, the fastest option is to return the original item and place a new order once the return has been accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued automatically to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@Casseria.com.

If the order has already been dispatched, it may need to be returned after delivery.

UK customers retain all applicable statutory cancellation and consumer rights.

Exceptions

Certain items may not be eligible for return where permitted by law, including personalised or custom-made products and sealed hygiene-sensitive products once the seal has been broken.

This does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied goods.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Casseria
Email: support@Casseria.com
Phone: +44 7304 250183
Website: Casseria.com