Shipping policy

Shipping Policy

At Casseria, we aim to provide clear, reliable and transparent delivery information for every order.

Delivery Area

We currently deliver orders throughout the United Kingdom.

Order Processing

Orders are normally processed within [1–2 business days] after payment has been successfully confirmed.

Orders placed after [2:00 PM UK time], on weekends or on UK public holidays will begin processing on the next business day.

Estimated Delivery Time

After your order has been dispatched, estimated delivery within the United Kingdom is:

Standard Delivery: [3–7 business days]

The total estimated delivery time is therefore approximately [4–9 business days], including processing and transit time.

Please note that delivery estimates may occasionally be affected by circumstances outside our control, including carrier delays, severe weather or unusually high order volumes.

Shipping Costs

[Free standard delivery on all UK orders.]

Any applicable delivery charges will always be clearly displayed before you complete your purchase at checkout.

Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Tracking information may take up to 24–48 hours to become active after dispatch.

Shipping Origin

Orders are dispatched from our [UK fulfilment centre / insert the actual country or location your orders are shipped from].

Some products may be fulfilled by one of our logistics or fulfilment partners. The estimated delivery information displayed on our website remains applicable to your order.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost, Damaged or Delayed Orders

If your order arrives damaged, appears to be lost, or has not arrived within the estimated delivery period, please contact us through the Contact Us page on Casseria.com with your order number.

We will investigate the issue and assist you with the appropriate solution.

Contact Us

If you have any questions regarding delivery or your order, please contact us through the Contact Us page at Casseria.com.